Bad service, Bad business practice and Bad customer engagement

<p>I had a cheque put into my account for R5500 but the party depositing the cheque input R11000 - this caused some issues where FNB loaded a debit for the difference (R5500) which they took from my salary. I went to FNB Portside on the 24 June 2016 and was assisted with efficiency. The CSM who assisted me called the branch in Kenilworth where the cheque was deposited, they reversed the debit, fixed the cheque and gave me my money back. I am very happy with this but on Tuesday the 28 June 2016, FNB (Kenilworth) then loaded another debit to "correct" the cheque discrepancy which was fixed already on the 24th in which they debitted my account for R5500 AGAIN! just to note, no debit was due or needed as they rectified the issue already - with this being said I logged a complaint on the FNB website where a lady by the name of Christine contacted me (Great service once again) to discuss the matter. She called the FNB Kenilworth branch to gain an understanding as to what had happened - They advised her that the debit was due to the cheque discrepancy (which was fixed) - she called me back, advised her the issue had been sorted already and that the debit was not supposed to be out through and they took the last remaining money I had. She called them back, advised them the same and then she as told that the remainding money taken was due to pending debits - but my debits had gone off - anything pending was in my "balance" already and was excluded from my "Available" balance (which is the norm and happens - no client has access to funds used at a POS as the amount gets taken from your available and put into your balance, right?! right I've been with FNB for quite some time and I know how this works. My issue is, WHY DEBIT ME AGAIN? WHY TELL ME THAT MY MOEY IS FOR PENDING DEBITS AND REFUSE TO REVERSE THE TRANSACTION WHEN YOU WERE NOT SUPPSOED TO DEBIT ME AGAIN? --- FYI, if i had a remaining available balance and then had a debit go off by "FNB" that was not due to them then I no longer have access to these funds and they refuse to reverse after the issue was rectified a week ago then technically.... ITS *****ING! I want my money and I want it today! no more excuses!</p>