Bad Service, Bad Attitute

On the 18th April, I went to FNB in Horizon View for assistance. I complained about the bank charges when there is debit orders that are reversed. The consultant advised that I can arrange with the bank that they must not reverse debit orders if I know that there will be money in my account. I made arrangement that debit order must not be reversed as they will be another dep after my salary dep. I gave her the amount I am expecting. A deposit was done after my salary deposit on the 30 April and my debit order was still reversed even though an arrangement was in place. My account was debited with R552 . On the 30th April I went to the bank to find out why debit orders were rejected when there's an arrangement in place. Consultant that assisted me said he can see that there is an arrangement in place. He will log a call for the charges to be reversed. He gave me a ref nr. R***.I called on the 4th May to check the progress of my enquiry, spoke to Clinton, he said he has forwarded an enquiry to the relevant dept and gave me a ref nr, RC***. I then called on the 5 May and spoke to an arrogant Sindi Dambuza, (listen to the call) I want the charges of R552 to be reversed .