BAD SERVICE, BAD ATTITUDE !!!

I have a Trust account with FNB since 2007 which were FICA before & were requested earlier this year to have it done again.<br> <br> On numerous visits to the Epping branch throughout this year I met with Samantha Springveldt whom on every visit would scan all documents handed to her by myself onto their systems. She would also request new documentation as required by their FICA Department. On my last visit I were told to bring the other 2 trustees along with their Identity Documents & proof of addresses.<br> <br> This account has been on hold for the greater part of this year & I finally had enough of Samantha's inaptness to deal with this as she would promise to email me with progress after each visit.<br> <br> On Saturday 14th November 2015 I visited FNB Tygervalley to enquire about the progress of my account & were informed that the Trust Consultant works from Monday to Friday only & I were given Willowbridge contact details & trading hours. <br> <br> On Saturday 21st November 2015 my husband & I visited FNB Willowbridge with his Identity Document & proof of address. On investigation the consultant discovered that the last update on the Green Trust account was in 2014. She called the Epping branch & Manager