AM
Anneke M
1 reviews | Active since Oct 2010
12 Nov 2015, 15:01
BAD SERVICE, BAD ATTITUDE
I just went to FNB Constantia Kloof on 14th Ave, and had the misfortune of dealing with Natasha Rodrigues, by far the most dispassionate, rude and unhelpfull person I have ever dealt with at a branch. I need to get bank statements on an account that was closed, and I had to go to the branch as I don't have access to the account on internet banking. When I went to the branch, the service consultant told me that \my account fell out of the computer."WOW. I have no words...I was then referred to Natasha"
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FNB (First National Bank)'s replyOfficial
12 Nov 2015, 15:07Hello annekem1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 811373.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 811373.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Nov 2015, 15:07
Official
Hello annekem1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 811373.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 811373.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)