Bad service

My brother was offered a premier select bundle ac (which comprises of credit and cheque cards) by fnb consultant Christina Lelaka in April. She gave us her email address in case of problems but never responds to any email sent. He was assured that if he maintained a bal of 10 000 in any of his fnb acs then he won't be charged any credit card a.c. fee. He received only a credit card and no cheque card. Since inception in April he noticed charges and queried it with ref no Rw*** and was told that all charges will be reversed but to date he is still being charged and bo reversals of fees. We tried calling the call centre several times with no joy as all consultants seem to be inexperienced and all give us different stories. When asked to speak to a team leader the calls conveniently gets cut. Kindly have a consultant from premier select who can assist with the premier select bundled a.c. for over 55s, to call Ikbal Moosa on ***.