BAD SERVICE

FNB doesn't even deserve my one star.. The service is shocking, two weeks back my bank card was jammed in the machine and I only managed to block the card when I got back home.. While on my way home the person who got hold of my card had already managed to buy a KFC meal, and done a couple of taps. Luckily my husband had already managed to move the money, now I'm being charged by FNB insufficient fund transactions that surely any one using their common sense could tell that this isn't the owner of the card trying to purchase with it. I have been back and forth to the branch no help.. When I call to do a follow up on the ***** case I opened I have had to hold for about 35 minutes without even speaking to anyone until I run out of airtime. This is the worst service I have had to deal with in my life. FNB NEEDS TO PULL UP THEIR SOCKS ?... SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BAD SERVICE. I WILL NOT BE PAYING FOR THE CHARGES...