Bad Service

Voice prompts are to lengthy and too many unnecessary options, before getting through to an agent. Agent is not keeping the calls simple and takes along way to get to a simple answer. Agent will transfer me to the system department for help, systems department will say I must go back to invest department, because they not able to help. I contacted the customer service department to raise my concerns, they contacted me back but I couldn't hear them, I tested whether they could hear me and gave an alternative number while, so they contacted me on the alternative number, which meant they could hear me, but I couldn't hear them still from the alternative line. Till today they never made contact again.