bad service

On 17 May 2025, R479.88 was deducted from my account, and I visited the Zevenwatch branch to inquire, and I was given a form, and I was told they would reverse the money in my account within 30 days. Up until today, no money has been reversed, and no consultant has bothered to update me or even call. I also called to ask them to cancel a debit order that was also not resolved. But they're busy calling to upgrade my account to premium. all they care about is sales more that protecting their clients.