Bad service

We are now going for week 3 and my business account has still not been activated. I submitted necessary documents and still nothing. They send me back an email to say I must tick on the first page and sign the document. There is no other box to tick which is appropriate for me to fill in. There isn’t even a apace to sign at the last page. If you guys want clients to fill stuff correctly you should then explain to them where and what. Now every time you answer an email and need to wait another 24hours before you get a reply. My last email sent was laat week wednesday and still nothing. I can’t run the business without this and now you have *********** people who can’t even help.

I am a FNB client for very long and never have I had to struggle like this. Seems like it is time to move on to a different bank.