BAD SERVICE AWARD GOES TO YOU

ITS BEEN A WEEK AND NO HELP FROM THIS BANK WAS TOLD THEY ARE STILL INVESTIGATING BECAUSE THE MISTAKE WAS DONE BY THE BRANCH, HOW LONG IS THE INVESTIGATION PROCESS NOBODY KNOWS ON THE OTHER HAND I STILL GET CHARGES THAT I DONT UNDERSTAND TO THIS DAY CAN SOMEBODY DO HIS JOB AND TELL ME WHATS GOING ON