bad service at my cost

I Had opened 3 savings accounts about 6 months ago for my 3 children and requested them to be the Islamic accounts. some how the accounts were opened but as normal. in December i went to the Springs branch and spoke to Charlene Delport, who assured me everything would be sorted and all bank charges on the account will be corrected. she even came home for me to sign new papers in January. it is almost the end of March and i have not been able to get hold of her nor has she returned any of my calls. the accounts are still as normal accounts and now that my one daughter is going on holiday and needs her card to which i will be depositing her money, i am not able to do so. this is not the first time this has happened and i am really getting tired of the pathetic service from FNB. WHAT DO I HAVE TO DO TO GET THIS SORTED TODAY? I moved over from Std bank because of the service i received when i was looking for a new bank. but now i have come to expect nothing less that terrible service and no customer satisfaction. i would not hesitate to move my accounts again.