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Gino V

1 reviews | Active since Dec 2013

10 Aug 2021, 12:25

Bad Service at FNB Village Mall.

I have just came back from FNB Village Mall Hartbee****rt (as of writing 12:20). I had arrived at FNB Village Mall with ticket number for the queue 29 (this was at 11:30). Only 2 tellers were available and there was only 1 person in the queue before me. I left at 12:10 without being attended to.

As I waited, more and more clients are walking in with ticket numbers after mine, but yet there are staff walking around assisting them first (what's the use of a ticket queueing system then?).

I wouldn't be so annoyed if this was my first time visiting the branch to sort out a problem we are having but this is at least my 3rd or 4th try (because I'm always been given incorrect info which makes me return again and again).

Very bad service from this branch.

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Replies (1)
GV
Gino V's update10 Jan 2022, 15:15
Reviewer Update
Hi there. This query hasn't been 100% resolved. I have visited the branch several times to change my cellphone number (the OTP when doing payments gets sent to the wrong cellphone number). The last time I went to FNB Hartbee****rt, the consultant said my cellphone number is on the system and when we do a payment and get the screen to enter the OTP, he explained there is a support number on that page and I must quote that number when phoning FNB support... there is no support number. Please assist ASAP.