Bad service at Fnb Southgate (Ref ***NF)

On 25th March I went to the FNB Southgate Mall to inquire about my unit trust investment. I was told by the staff that the financial advisor has resigned and there was a new one and I can see him by making an appointment. I asked for his details and was told that they dont have them, even his business card, that's unprofessional and low for the FNB brand.They couldn't even give me email because they were offline or they just didn't want to. I was adamant not to leave before they gave me his contacts. After a while one staff member gave me the new financial advisor numbers written on a piece of paper, how professional is that. I then wanted to deposit money using the atm and I asked one of the staff members for help as I saw him helping one customer to deposit and he blatantly refused. The staff there at Southgate Mall are unhelpful and they turn their name tags as to hide their identity. You could see they couldn't wait for me to leave as I was a nuisance to them. I then called the new financial advisor Fumani Kubayi to make an appointment because I'm losing money from my unit trust investment and wanted options and way forward as to how can stop the big losses I've incurred so far. He blatantly told me over the phone that he doesn't do appointments and I must come to their headquarters in Cresta if I wanted to see him regarding my unit trusts investment. I dont know where Cresta is and besides the two previous financial advisors would meet me at Maponya Mall or Southgate Mall FNB branches and they told me that whenever I had queries about my investment I should call and schedule a meeting and we would meet at Southgate or Maponya Mall, they made it easy for their clients to have easy access to them and assist in any way they can as they knew they were getting commission from their clients. The new financial advisor never even gave me options and you could hear from his responses that I was a nuisance to him when I asked him about my investment, he just wanted to end the call, he didn't even want to hear what I wanted to do regarding my unit trust investment, he just shut everything I said down but never gave me options on how I can lessen the big losses I've incurred si far. He never even gave me his office numbers and email address for that matter. He was unhelpful and he showed arrogance when I asked him if we can schedule a meeting and meet at Southgate since I don't drive, he insisted that I come to their headquarters. In my vicinity, there are four FNB branches I can get to with ease, Dube, Diepkloof Square, Maponya and Southgate. I dont understand why should I have to go to meet my new financial advisor when he's getting a profit out of me being his client and when the previous ones would make sure that I meet them at a branch that's close to me. All I ask is to be assigned a new financial advisor that would treat me with respect and meet to the FNB branches near me in Soweto, as he's also making money off me through commission. Now after I complained at FNB I get an automated email saying COMPLAINTS NULL. FNB SHOULD GET THEIR ACT TOGETHER WHEN TREATING THEIR CLIENTS, AFTER ALL THE CUSTOMER IS ALWAYS RIGHT.