BAD SERVICE AT FNB POLOKWANE BRANCH.

I app**** for an FNB connect sim card and i selected to port my old number to the fnb sim card, which took long to be completed, they i destroyed the sim card and reapp**** for a new sim card which was delivered on the 24/02/2025. the sim card did not have network and i called the fnb connect call center, i was advised to go to the branch for a sim swap, but i was not assisted at the branch as they did not pick up an active sim card on their side. i explained what happened and i was turn away to go and call the fnb connect again. i called them and i was told that they can't help me, its the branch which they need to assist me. i went back again to the branch and i was given a new sim card which it was another contract of R59.00 on top of the one i already had of R169.00, and I was told by the consultant to go call the fnb connect call center, I was told that I have 2 subscriptions and i asked her to cancel the R59.00, of she did from her side, but she still could not assist me regarding the sim swap as i was told at the Polokwane FNB branch. i've been at the branch twice and i was told to go back again for the third time. this is really such an inconvenience. I'm thinking of cancelling this subscription, because i can't be spending so much time going to the branch and not receiving the assistance i need.