Bad service at FNB Greenstone

I’ve always advocated for FNB because I truly believe that is is “The” bank! Honestly there’s no other like it BUT today’s service from the Greenstone branch was nothing short of being the absolute worst.

So I lost my job in Aug and needed a UI-2.8 form signed and stamped by the bank for my submission at the Department of labour, all this should have taken all of 10 minutes at the most BUT when I got to FNB Greenstone KATHLEEN MERLIN was the person who would assist. She informed me that I needed to log on to the system so I could be verified so I did that. I opened the said account and now the problem began, Kathleen insisted that this wasn’t my account and was my sons Acc who is 4 years old. I tried to explain that I opened the account for my son but it was in my name which the Acc confirmation stated with my ID no but still she would not help. She went back and forth 4 times to TERTIOUS LE ROUX (MANAGER) who insisted the same. In between the trips Kathleen took 2 pictures of my online banking with her personal cellphone to go show Tertious who seemed stuck to his seat at the back! She (Kathleen) told me how she had worked at the bank for decades and knew what she was doing yet she had to run me and forth to Tertious! EVENTUALLY after I demanded to Kathleen that Tertious needs to come out and deal with this, by then I had been at the bank for a good 45 min. Tertious then comes and even with the proof of the account holder and my ID no being visible on the online banking still he rudely reiterated what he had instructed Kathleen to say to from from his back off.

It took a very kind a great employee Hailicia ❤️who walked to me and asked what’s going on because she and the rest of the people in the bank could now see that there was a situation because at that point I was shouting in disbelief of such horrible service and how Tertious carelessly kept insisting that the account confirmation letter which was generated on the branch computer was wrong regardless of it stating myself as the account holder of the account!!!

It took Hailicia all of 10 minutes to assist me and I was out. I fail to understand why TERTIOUS LE ROUX AND KATHLEEN MERLIN FAILED TO HELP! Hailicia rescued the day and gets 5 stars!!

I am honestly appalled!!!!!! Disgusted that FNB employs such people who seem to possess little no no interpersonal skills yet they must deal with people everything day.

What a disappointment this experience was!!!!