Bad service @ FNB gateway

FNB in gateway I think they can do better in terms of service it very poor most of the time when I go there you get consultants on their phone while talking to you a special at door . And they need to teach their staff if they don’t know they must tell the client they will find out not give wrong information to the client the was this one time I needed to make a new card since my other one was fault the lady at door told me I won’t pay if I order a new 1 but the money out of my account I went the team leader said he will deal with the matter and get back to me and never got to me . Again I had another problem with a temp loan 6months ago I took a temp loan and they took their money same month but I was never cleared under credit bureau and I went the but every time I go the no one listens to me instead they told me to go and call temp loan so I tried like 3 times until I complained and asked for someone who is a team leader and he also waisted my time while I was at work after 30min he decided to help me send a complaint to temp loan . Imagine how much that affected my credit score ever time I trie to do something FNB showed up on my credit so please i know it not just me but I so wish they resolve this since it cost them client I was also thinking of taking my money else where but I hope it won’t get to that.