Bad service at FNB ewallet service by branch consultant lacking information.

I went to fnb Vincent park to request a service for my app to be able to transfer ewallet to a personal account I recently opened . I reach the lady on floor who told me that is impossible.I told her a friend of me uses this service. That’s when she issues a ticket for me to helped by consultant. I reach consultant desk and explain that I need the service where by I could be able to transfer ewallet to my personal account via an all and when I follow the steps on Google and YouTube I am not winning .I know this service is available because my close friend has been using it for years but i couldn’t because I had business account now that I opened personal account I want to use it . Consultant at desk told me the service was only available to clients who don’t have accounts with fnb so it won’t be available to me because I am an old client so I will have to use the old way to withdraw. I urged with her that Google says this service is available. She puts me on ewallet service on the phone .After 30 minutes on the phone with ewallet service and app services I was helped by a very patient consultant.Only to find out my new account ewallet service is not linked on my app that’s why I cannot make the transaction.