BAD SERVICE AT FNB ELDORADO PARK- SHOPRITE CENTRE

FNB Branch Eldorado Park Shoprite Centre. Poor Service is the order of the day. I went to go do a Deposit at ATM, the ATM slot opened up so I insert the money notes, I attempted to deposit R700 into my sisters FNB account. the slot closed and it started counting, suddenly ATM machine was quiet, and that little icon is displayed NO CASH DEPOSITS, It was a deposit ATM machine, ok then I stood there for about 10 min, nothing happened, the slot did not open to return my money. i got a slip. next morning I went to the Branch. The lady who assisted at the Branch was not too friendly, I explained my situation, she looked at me, said please have a seat, I'm coming. She then returned after a few minutes, with 2 forms, she asked for the slip, wrote down the ATM no etc..then asked me to complete my sisters details. Then she said to me, I don't know how much I have, what that meant, I really don't know. Then she said, I will have to check the ATM transactions, if it's over then we will credit your sisters account, if not..i had no cooking clue what she mumbled there. Then I asked what do u mean if it's over, You have Camera's at your ATM's, you have the slip, Then she said, i will check now, and let you know, but we will credit the account before the end of the day. I don't know which day she was referring to but we're still waiting.. Seems like this is the norm of the Bank, to take people's money, but to give back is a hassle, and I mean R700.