Bad Service At FNB business banking!

I received a notification in march that i need to pay balance on my account ASAP as is i was going to be sent to Lawyers. I made a payment and seeing that the business in not doing well, i wanted to close my account. I went to Evaton plaza FNB branch.

I made a payment In March and put that balance up to date. A lady told me after a stood on a long line that that u need to go to the branch were i opened my account. which was Balfour mall. It was far and we could not travel due to the lockdown. How can a person in this day and age close account were it was opened?? What if i have relocated to Cape town, i needed to come to Joburg to close account as i opened it there? No! Only to find out i can close the accout over the phone, that should have happened at the branch by calling customer care themselves

The account has accumulated funds to R245, again. I took my time and called FNB customer number and i was told that the account can be closed on the line. Why wasn't i given this information at Evaton branch, as i would have closed this account at the time it was up to date to avoid this accumulated funds for a bad service. I sent a complain to care@fnb and no one until today has called me Im not happy!