Bad service at FNB bank Umhlanga Crescent branch

I went to Umhlanga Crescent branch to request assistance in reactivating my business account. I had paid arrears into attorneys account but they refused to assist me to reactivate account. Business Manager, Jet Mthethwa, was more concerned with his lunch break and refused to even assist in uploading documents to Business Account Fulfilment. This is after I had called the call centre, was referred to branch to expedite matter. I went to La Lucia branch and they referred me to original branch, Umhlanga Crescent. Roseanne Kasaval and Jet Mthethwa referred me back to call centre, who referred me back to them. When I went back, Jet was on lunch and was told only he can handle my matter and I should email him. Requested branch manager and was told he’s out to see a client and/or another branch he also manages.