Bad Service at FNB

I Xolani Zikhali ID number ***. Around 13:00 I visited FNB Umngeni Junction (Springfield in Durban) for withdrawal. When I got to the bank there was a queue with clients waiting to go inside for assistance which I had no problem with, I waited and managed to get inside. When I got inside I had to wait in another queue to see tellers. When I finally got a chance to see the teller in the middle of my transaction I was told that my transaction was declined due to exceeding the limit.

Ashney the teller told me to go and see the consultant. i had to to wait in another que to see the consultant. when i finally got to her, this consultant Nokubonga is asking me how she can help me yet she has been briefed on how to help me. To me this is bad service because there was no need for her to ask me this because she was told why I was coming to her. I finished with her I had to go back and wait in the queue to see the teller again. This is unacceptable because they are using the same system and I cannot be told to keep going from one person to the other in the branch and worse have to to keep waiting in queues when I had been to them and I should have to wait in the queue again. One of them was busy on her phone while assisting me. They could have at least not made me wait in lines because of how they system works if one person cannot help me then don't make me wait in the queue for an hour just to withdraw money. I had to wait at the bank for more then an hour and keep waiting in lines.