BAD SERVICE AT FNB ALTHOUGH I AM A LIFE LONG CLIëNT

I have app**** for a loan at FNB which I am planning to pay as quick as possible. But the service I got is very disappointing. I have send them the application, 3 Bank Statements, 3 Pay Slips as requested. Now they keep on sending me sms...now they want a breakdown of study costs. I didn't even say I am going to use it for studies. I am 50 years old. Who wants to study at 50? Really? I sent them an email telling them this. Then they send me another sms now they want my latest tax assessment. Really. SARS send me an email that I don't need to do a tax return as I am not earning more that R300000. I am very disappointed with their service. I am planning to close my Fixed Deposit, 30 Day Savings Account as well as my account. I've been with FNB all my life and this is the service they are giving me. You can see my email below that I have sent to them.

I also asked them if I can get a better interest rate than 22% paying them back - but that.... they ignore completely.

LAST REQUEST!!!!!

From: Elise van der Westhuizen <***> Sent: 27 January 2020 07:54 AM To: '***' <***> Subject: ELISE VAN DER WESTHUIZEN - ID *** - LOAN APPLICATION FORMS AND BANK STATEMENTS AND PAYSLIPS AS REQUESTED Importance: High

27 January 2020 (29 January 2020)

The Director / Hello Peter Online FNB Loans Department

Dear Sir / Madam

RE: ELISE VAN DER WESTHUIZEN - ID *** - LOAN APPLICATION FORMS AND BANK STATEMENTS

I’ve app**** for a loan of R31000 last week already.

I am a long standing customer of you for many many years. I’ve got a Fixed Deposit of ........................ for a few years with you as well. I have never ever had any bad debt in my life. If you look at my records at all my accounts…you will see that I am always trying to save money. Every year I put more money into my Investment account. If you don’t want to help me….I am going to close all my accounts as well as my investment account at it’s maturity date in September 2020.

I have given you everything you have asked for when I first app**** for a loan. Now you come with **** sending me an sms asking for proof registration, which I already did. Then I sent you an email. Then I get another sms….now you want a summary of study costs. I didn’t say I am going to study!!!! I emailed you that. Then I get another sms….now you want my latest tax assessment. Really?

I am not asking for a home loan. Which in any case I also got approved from FNB, but never used it. FNB even gave me a better offer on interest rate to pay of on the bond. But as I said I never went ahead buying a house.

I am planning to pay this loan off as soon as possible.

Please see attached my last three bank statements again as well as my 3 pay slips, which I also sent to you before.

I am going to complain online about your service on HelloPeter.

Thank you.

Kindest regards

Elise van der Westhuizen Practice Manager Dr CS Tel: Fax: Cell: ID: ***