Bad Service at FNB

I have an account with FNB personal loans, I app**** on the 17 Sept 2022. The loan repayment are meant to be monthly however within a week the bank started deducting the repayments , I called on the 10th and I spoke to a female consultant, she told me that i am on a weekly payment arrangements. I requested that she corrects it and refund me. The refund was done but payment date was not changed. Today again the payment went through, I spent 40mins talking to Taki Nevumbani trying to ask him to fix it. He would not tell me who is the person whom I spoke to on the 10th , it is not allowed he said. I then asked to speak the team leader Eva Diamond, I was told, she was suppose to call me.

I am irritated that I spent 30mins talking to the first consultant but nothing happened, now I spent another 40mins on the same thing 3days later because nothing was done.

The concern I have is that the bank seem to be having these instances of incompetency and it waste our time to keep calling in. The App does not assist as it refers you to these *********** consultants, it time the bank goes back to basis of customer service.