Bad Service at FNB

I am a customer of FNB myself and had been praising it but had some bad taste with what happened to my uncle. He works as Security Guard and we all know they don’t earn much. In the early hours of the morning on the 31 May 2019 he went to the FNB ATM at Game Centre in Polokwane and tried to withdraw R3000 to go and buy his family groceries for the month. The ATM didn’t give him any money or the card back but he got an sms saying the money was withdrawn. He waited and waited but nothing came out. He went to the bank to report the matter and they said it will be sorted in a few days but till today nothing is happening. His name is James Motana and his account number is ***. This is very bad for a big bank such as FNB to be treating our people like this. A similar think happened to me while still banking with ABSA and I was able to get my money back within 7 days, so FNB can do this