1 reviews | Active since Feb 2019
Bad Service At FNB
I had such a bad service. last year FNB Card sent me to the Lawyers as I was unable to pay but eventually I settled my account with them on the ********** 0. I did not receive a paid up letter and they never did. My credit profile still shows that I still owe FNB however this has already been paid in full. when you call them they take you from pillar to post and also the lawyers are unable to assist me because my details are no longer on their system. They gave me this number which is ********** 847 they cannot assist and I also phoned ********** 166 and then eventually ********** 011. all this numbers I never got any assistance just taken from Pillar to Post.
they are treating us as if we are ********* because now since we have paid them they do not care to assist to get our things right or get assistance.
I have been with FNB for many years since 2005 and this kind of service clearly says that I am nothing but a number.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)