Bad service at FNB

I have been an FNB customer for the past 6 years. I however didn't like the treatment I got last Wednesday at Hillcrest in Pretoria. Being a foreign national is just a challenge my work has expired. I have lost my bank card when I went to the bank to get a new card and also to set up my PayPal account and to upgrade my account as well the consultant simply told me that he can't assist because my work permit has expired. I have him proof to show that I app**** and I'm on waiting list. He wasn't bothered. I tried to call at the call center still didn't get help. Life is just difficult in a foreign country. Now I'm stuck.