Bad service at FNB
I went in to FNB for my husbands estate and after an hour and a half I'm still not helped correctly than they said I must Phone the department for Revolving loans and Home loans. I just want to settle his account, and transfer home loan to my name. the Revolving loan department I battled 2 hours with they transfer calls from one department/number to another I have all the numbers that they gave me. Home loan department phone number does not work if your choose option 3 for the estate late.......this is not a good experience I have with the service of FNB in this time, and I am a premier client at FNB since 2008
Good dayAnina Muller,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good dayAnina Muller,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)