Bad Service at FNB

I have attempted to open a bank account for a new NPO since 19 Feb. All documents were submitted to the sales person and we received our bank card. However we are unable to actually do any banking as the account has been put on hold. Went into branch and was told I would hear from salesperson and did not. I am now not getting any responses to my calls. this means we have to begin again at another bank, with all the bureaucracy that will require. I am so annoyed.