BAD SERVICE AT FIRST NATIONAL BANK

FIRST National Bank Account: Premier Fusion CARD nr: ***36 7733 ID *** On 3 May I scanned a Dating Sites on Internet. Whrn I entered the site it immediately generate a payment transaction using my Bank Card details. I did not entered any Banking Details, and I do not now how they got hold of my Banking Detail. I immediately whent into my Bank app and use the ***** option to stop the payment. The ststem sdvise that I cancel the card. Which I did. The app cancelled the card and request the generation of a new card. The new card was generated abd delivered to my Branch at Silverton Pretoria. Today I discovered that the oayment if R809.99 was never stopped and deducted from the Bank Account linked to this card. I Phoned the FNB ***** division today at about 11:00 and spoke to 3 different people. The 3 person lissed to my complaint and said that he will phone me vack, because we have a bad line. He never phoned back and I sut with a Cellphone bill of 35 minutes and a payment of R 809.00, which already went thru my bank. Although I rrpirt the ***** case aboyt 5 minutes afterer I became aware if the *****. Nic Grobvelaar ***