bad service as usual

*** this has still not been resolved.

below is the mail i received from FNB. Good day Mrs. Terri D Morgan

Thank you for your recent communication regarding the service you have received. We appreciate you bringing this matter to our attention.

We would like to assure you that, despite this incident we are committed to providing our customers with the highest level of service.

While we do our utmost to address all our customers? problems, we are able to do so far more quickly and easily, when our customers communicate with us promptly, as you have done. As a gesture of goodwill we have reversed R141.00 due to debit order not reflecting on the same day on your credit card account as collected from your cheque account.

Kindly accept our sincere apologies for the inconvenience caused on this occasion and be assured of our best attention at all times. The errors transpired due to system errors which business is now addressing to comprehend this from happening again.

Please do not hesitate to contact us should you need any further assistance.

Kind Regards Loseph

i still have not received any feedback and cannot see any changes in my account payment details