Bad service as usual.

I've been going back and forth trying to access my flexi account option on my bond and FNB has made this process so horrific. Documents were submitted but I still can't access my funds. This my money but it feels like I'm applying for a loan. I've received numerous messages that states " your flexi loan application has been approved, you can start transacting" still NO ACCESS!!!! I've called in a few times and I'm not getting anywhere. I will rate this bank 1 star everyday until I get the correct assistance.