Bad Service - any place, any time.

I have 2 issues.

1. I had requested numerous times for FNB to show me exactly where they have returned the money as this does not show as a transaction. Have been waiting since 5th December. Was promised 3 days...still waiting.

2. We had visited the FNB Branch in Pavilion in Durban on the 31/12/2019 to get new cards and access to husband's account. I signed 2 documents and asked was that all with a response of Yes! Before leaving I checked that I had access and it was fine. Shocked that this was done so efficiently. On the 02/01/2020 got a call to sign WE did not sign a document and it was made as if it were our fault. By this time we were already in Johannesburg. I do not have access to this account and need go sit AGAIN in the branch for minimum of 3 hours. Its a joke!