Bad service and waste of time.

Good day. Ive been calling fnb twice and was wating 25 min to 46min for someone to helo me. Fnb has debit money from my account and I would like to know what is that debit order because is not correct. The lady at the call centre cpuld not see the debit order on their side but I can see it on my side on my statement. So how can fnb not see my accoumt better than me.. seriously.. lack of service.. i need to know what that debit order is... i know exactly whats all my debit orders and that is not one off them.. then another thing... i have apl**** many times for a overdraft or credit card and no one has ever called me back...