AL
Adriaan L
1 reviews | Active since Jun 2014
17 Dec 2015, 10:57
Bad service and very dissapointed
Ordered 2 iPhones 6Plus via FNB,I am also a Private Client(Black card) that doesn't help,you get the same service as a Smart account!!! I phoned and told them the dates I won't be available for delivery,what happened,they came on those dates! I phoned again to arrange delivery,stayed home to receive the goods today (17/12) only to be dissapointed again that delivery will be tomorrow(18/12) after I have been informed that it would be on 17/12!! It will be 2 working days missed and plenty of phone calls due to their incompetence!!! If I didn't phone the deal would probably have been cancelled!! Maybe I should have gone that route!!!!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Dec 2015, 11:32Hello Adriaan101,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834326.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834326.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Dec 2015, 11:32
Official
Hello Adriaan101,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834326.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834326.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)