BAD SERVICE AND UNTRAINED STAFF

i was so disappointed yesterday after my car battery needed boost and i called my insurance FNB and the guy by the name of Tebogo Mompati helped me, Which she never even interested to know if i was safe where my car was stuck, And he told me FNB can't help me, I can tell i have done such a stupid decision to take insurance with FNB, I had to get hold of my nabour which does have a towing company to came help me even though i do have an insurance, There way i was so disappointed and i send ema email immediately to cancel my insurance with FNB, this is so disturbing that when i am in need of their help they coulnd help me, the thing that i am a private banker with FNB and i am not happy with their service i am paying a lots for i was never supposed to take insurance with them.