Bad service and unprofessionalism

I have a very serious problem with midrand branch(Boulders) i went to deposit a cheque on the 26th September and requested a special clearance to be done and a teller that was helping me told me that it will take about 3-4 working days for the money to be in my account,then days went by and noticed that nothing is happening then decided to go to the branch on the 4th and the 5thOctober to get clarity and when I get there they told me that special clearance was not done then 1 of the consultant by the name of Khaugelo said there's nothing can be done and left me hanging even now I haven't received any call from her since she promised to sort out this mess and the bad thing about this is that I will be charged money for special clearance that was Never done,i must say FND failed me with their poor service they are giving to clients and staff is so unprofessional and unfriendly more training is needed for their staff and I'm switching to STD bank excellent service I always get from them.im not so sure anymore if I will ever get my money or what I'm so disappointed and unhappy.