EM
Edward M

1 reviews | Active since Aug 2017

08 Aug 2017, 20:04

Bad service and treatment

<p>I went to OR TAMBO airport, I opened the FNB account on the 8th August because I wanted to receive the money from my client, when I arrive the at the bank requested the money they told me that they cannot help me because my account its new and I requested to speak to the manager and they said she said she can't come to attend me because she's busy and she is not sure when she will attend to me, I waited for over 45min, when she arrived still she failed to help or explain to me the reason why she can't help me cz for my that reason it was invalid, so I felt bad and I'll treated waiting there without being told for how long and when she came she couldn't help me as well, I was told to leave I requested altinate help still they failed. The supervisor name is Kamogelo Dube and teller Owen Maedza. Thank you</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2017, 10:24
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one )