Bad service and still waiting for my account to be downgraded

Item: FNB (First National Bank)
Rating: 1
Author: Darren P

I put in a request to downgrade my account to gold and still waiting... The months fees went off which is a lot for an account I hardly ever use anymore.

Pathetic as I would also not get a response from any emails.

Worst bank ever.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

13 May 2019, 11:27

Good Day,

We would like to sincerely apologize for all the inconvenience caused.

A complaint to the relevant department has been logged for urgent assistance (ref : ***F ) who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply13 May 2019, 11:27

Official

Good Day,

We would like to sincerely apologize for all the inconvenience caused.

A complaint to the relevant department has been logged for urgent assistance (ref : ***F ) who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

Darren P's updateReviewer Update

14 May 2019, 15:54

Thank you FNB for responding and solving my issue.

Darren P's update14 May 2019, 15:54

Reviewer Update

Thank you FNB for responding and solving my issue.