bad service and rude

<p>i recently received very bad service where by i cal;led fnb and my calls where getting cut and finaly when i thought someone was foing to assist the person said his name was richard and i explained my story he did not burg to listern and after i just just my call claiming he is putting me to the verification system , after that i made another call. spoke to a nice lady who then assited , but still not happy as i requested for the mananger to call that never happened , i am actually now going to switch banks to capitec as they have never given me any problems ,then afew day after some money goes into my account 514 gets debited saying transfer on my side when i call to as i am advised that is for the areas for my smart phone of which they have been debiting based on what i know i have not missed a payment and i dont get any kind of communication to advise on my payments for the phone that have failed</p>