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nashvir S

1 reviews | Active since Sept 2016

28 Jan 2017, 09:18

bad service and pathetic response

<p>on the 28th of January 2017 i had called the call centre of FNB and had to wait 21minutes and counting and still no response, does anyone even work at this so called specialised call centre. i have been experiencing many problems of which unauthorised debits have been going of and i have had no response on every attempt to call the sad to say useless call centre. </p> <p>i am sad to say this but i am very disgusted and dissapointed </p> <p> </p> <p>i would like to hear back from someone that can assist me and not someone that will bul**** me </p> <p> </p> <p>thank you </p> <p>a very dissapointed client </p> <p>Nashvir Sing</p> <p> ********** 571</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2017, 10:02
Official

Good day Mr. nashvir0217

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***