Bad service and no manager

I have only have had bad service from you knysna branch from the day that i move my acount to you

To day 27/12/2018 @ 12:30 i whent to depost money into my acount only to stand at the atm for 15/20 minuts after witch you machine kicked out some money i had to go in to the bank and had to stand another 20/30 minuts because there was only one teller aftr i ased that the should pay it into my acount i was told that they going to charge me after i said that there machine is not taking the new notes (was told that the mashine is not updateed to take the new notes witch is not my problem )i was told to go and stand in the que and have to wait again ..........i work for a living and is not on holiday every time i have been to the bank it is a waiting game nothing less then a hour or more at this point i am sorry that i even opend a acount and that i move all my acount to you should have stayed with capitec you charge a arm and a legg for service witch the is none off

I did ask to speak to the manager 3 times i was just told that he is busy Tel ********** 086