1 reviews | Active since Apr 2018
Bad service and no feedback from FNB
An authorised amount was deducted from my account. Filled in form send all documents and FNB refused to reverse the amount. Received an sms to send more info done that 2 weeks ago and still no feedback. Received another sms today to rate the service but my review keeps failing as it is a 1. I even ask how to prevent future deductions and still no reply from FNB.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***