bM
bongani M

1 reviews | Active since Oct 2009

13 Mar 2017, 12:49

Bad service and no feedback

<p>a friend and i requested money from our 32 day accounts on the same day/time. Her money was deposited and mine wasnt. I called FNB 3 times. First 2 calls were dropped on me after i explained my problem and the 3rd call i made i spoke to Nonny and she couldnt explain why my money is not reflecting instead, she put me on hold until the phone cut and none of the conultants bothered to call me back. emergencies cannot be dealt with because of fnb's staff incompetence and non carring attitudes towards clients....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2017, 13:27
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)