Bad Service and No feedback

I had calls from Kabelo Masetoadi to upgrade my Gold Account to a Premier Account. During the process there was no communication regarding additional fees like Montly Acc Fee R38.50, O/D Fee R25.08 and Int on Debit Amount R4.69. He only explained what I could get and that he will freeze the monthly fee so that I can see the difference in the fees.

When I saw the fees on my account I called and spoke with Lunga Mbele who logged a case Rl ********** 4504 so that they can refund the fees as I was not advised about it.

I called in again today as I haven't had any feedback on the case and spoke with Rendani Nemalili. I told my whole story again but without any luck and asked to ve transferred to Lunga as per Rendani's suggestion.

I was holding on for Lunga and tranfered back and forth but never got to speak with him. I was calling from my cellphone and holding on for 16 min 29 sec until I put the phone down.

This is really unacceptable service to any client. I would like my money to be refunded and for my account to be put back as it used to be on a Gold Cheque account. Since I have been with FNB I never had any issues until now.