1 reviews | Active since Jan 2018
Bad Service and no Delivery
I recently app**** for a Fnb Connect Device on the 26th of December 2017. Till today I have received no contact from FNB regarding the delivery of my device.When I contact them they inform me they see no order on the system even though I received a tracking order from FNB.I keep being referred to other call centre agents who then inform me that the application is pending and a agent will call me to arrange for delivery.
This has been the 3rd time that a agent should have called me but nothing happened.
I am extremely disappointed in the service that I have received and I have been a loyal Fnb Customer for the past 23 years and have never received bad service from then up until now.
Please assist Fnb.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)