Bad service and no communication.

RefMSTIPREMIMT252351. I requested the branch to reverse a debit order on the 30th Oct 2020 that was slightly older then 30 days.Received a SMS that the funds will reflect within 40 days but still nothing. I queried and escalated about 3 times. With every call I made I am told a consultant will call you.They don't call.Pathetic. FNB staff don't know what they doing. Getting different story every time with a promise of a consultant calling me.For heaven sake is it so difficult to resolve a query? Its more then 40 days. Why are the funds not reversed? And nobody can explain why the funds are not reversed. Still waiting for a trained consultant to contact me.What is the problem..How can I help you? FNB don't want to help. Tired of phoning call centre. I just don't know anymore.