Bad Service and Lack of Product Knowledge

I went to FNB Rosebank yesterday and today, the service there is very slow, consultants looks demotivated and they are impatient with customers.

I want to close my cheque account, was advised by their call center that i need to go to the branch to make arrangements to pay for the overdraft. The lady Noluthando at the branch contacted the department that deals with overdrafts in Pretoria and unfortunately i cannot close my account, I ask for the details of the person she spoke to, guess what! The person is on leave so who exactly did she speak to??????