Bad Service and Irregular/ghost Interest charges

<p>Myself and my wife financed a house with FNB which is currently under construction, to our surprise two days back FNB sent us a statement with an interest charge of R2619.02 and the life insurance of R718.18 which totals R3337.20 , I sent them a query to ask what is the interest for since we signed a contract which totals to R1.8 Million inclusive of interest and they called me back to explain that i should not worry because the interest will be substructed from the house when they do a handover, Hours later i received an email from FNB Homeloans stating that all interested charged will be added to the balance of the house which no one ever explained to us that there will be an additional R13 000 -R14000 out of the contract that we will have to pay. I called Fnb this morning and a woman with bad attitude by the name of Joy mazibuko assisted me after an apology, She further confirmed that the currest interest is being charged out of the contract and it will be added to our balance at a later stage which comes as a surprise for this ghost interest charge without our nowledge. We are very aware that we need to back pay rates & taxes to the municipality not the ghost interest that was never explained to us noh informed us. If this is normaly how FNB rob their clients i will prefer to cancel the houseloan.</p>