bad service and *********** staff

It has been a month since I app**** for business account, everytime i call the CSC, am told to submit the new documents, the docs have been submitted online twice, and to CSC and 2 consultants, they even confirmed that they received my docs. I have emails to proof that and even now am at the Branch, they are telling me that I needd to submit new docs because they cant trace my documents.<br> <br> Last week tuesday, i got an email saying that my account will be ready in 3 days, since than I have been waiting. For your records am not going to resubmit the docs and is either I get the account or I move somewhere, to show how pathetic the service is, the lady called Marcia Matshela at Polokwane have been trying to resolve the issue for the past 45 minutes but she is being send from pillar to post. She made 20 calls already and continue with calls. Thats FNB, she is my hero for today and for her endless effort will wait until next week tuesday but afterwards sorry i cant cos i have business to run. FNB you are useless, useless even your internal staff must suffer soo much to help the customer. This lady called Marcia Matshela must be rewarded and recognised for her hardwork.