Bad service and incompetence

1. On Wednesday I paid up my temporary loan account with fnb. I requested for either my statement of account reflecting full payment or paid up letter-Tiffany made a request for me CAS-***-Q5X3C2 it’s Friday I still have not received the letter despite my numerous calls to fnb yesterday and today. And the consultants are clueless on turn around time with some saying 4 days, others 5-9 working days and other 24 hours. Do you offer training to your consultants? 2. FNB failed to report my credit behaviour to credit bureaus despite having made payment on 27 August 2026 through transfer and 01 September 2026 through debit order. You ask the consultants they say fnb is not responsible to reporting my credit behaviour to the bureaus rather they say it is my responsibility to report same. Clearly they don’t read national credit regulations on reporting credit behaviour. This incompetence is not only annoying but disgusting because even when you ask them to read the relevant laws they tell you that it is not their responsibility. Please take octavia,Jason, gabisile and the rest of your consultants on training.